Chapter Three

Feedback

Feedback is too often treated as another word for marking. It isn’t. Good feedback gives pupils information they can use to improve what they do next, and that is a far higher bar than writing a comment in the margin.

Rooted in the work of Hattie & Timperley, Sadler, Nicol & Macfarlane-Dick and others

The infographic

24 Ways to Embed Effective Feedback in Your Classroom

The Feedback infographic. The same 24 strategies as a one page poster. Every strategy on it is written out as text below.
Download this guide as a PDF (1.0 MB, text is selectable and searchable) · Download the infographic as an image

The strategies

24 strategies in 5 groups

Each strategy below is written exactly as it appears on the card.

What Feedback Is

Feedback Is Not Marking

If a student never reads or acts on your comments, you have marked but not given feedback. Before returning work, plan how students will engage with it. No engagement, no feedback.

Suggested technology audio or digital ink feedback tool · Informed by Wiliam

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Feed Up, Feed Back, Feed Forward

Every comment should answer three questions: where am I going, how am I doing, what next? Most feedback answers only the second. Check yours covers all three before you hand it back.

Suggested technology structured feedback template tool · Informed by Hattie & Timperley

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Four Levels of Feedback

Before writing a comment, ask: am I addressing the task, the process or the person? Task and process feedback improve learning. Self-level praise undermines it. Name your target.

Suggested technology feedback checklist or rubric tool · Informed by Hattie & Timperley

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One Third Makes It Worse

Over a third of feedback interventions decrease performance. Before giving feedback, check: does this comment address the work or the student? If it is about the student, rewrite it.

Suggested technology feedback audit or review tool · Informed by Kluger & DeNisi

Sadler's Three Conditions

Share the criteria before students begin. Show them how to compare their work against it. Give them time to act on what they find. Without all three steps, feedback cannot function.

Suggested technology success criteria display tool · Informed by Sadler

Timing & Frequency

Immediate for Simple Tasks

For simple or procedural tasks, correct errors immediately. Shute found quick feedback prevents mistakes from embedding. Do not wait until next lesson to fix what can be fixed now.

Suggested technology auto-marked quiz or response tool · Informed by Shute

Delayed for Complex Tasks

For complex work, a short delay before feedback lets the learner process first. Immediate correction on difficult tasks can short-circuit thinking. Let the struggle do its work.

Suggested technology LMS with scheduled feedback release · Informed by Shute; Kulhavy

During, Not Just After

Feedback given while students are still working is formative. Feedback returned weeks later is a post-mortem. Move around the room, intervene in the moment. Proximity is strategy.

Suggested technology live collaboration or monitoring tool · Informed by Wiliam; Black & Wiliam

Comment Only, No Grades

Butler found comments alone produced the greatest gains. A grade cancels the comment: students see the score and skip the words. If grades are mandated, delay until feedback is used.

Suggested technology annotation tool; hide grades option · Informed by Butler

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Source & Direction

Peer Feedback with Structure

Give students criteria and a protocol before they assess each other's work. Topping showed peer feedback improves learning for both, but without scaffolding it becomes empty praise.

Suggested technology peer review tool with criteria prompts · Informed by Topping

Dialogic Feedback

Build reply loops into feedback. Let students question and clarify comments over time rather than receive a final judgment. Carless showed uptake rises when feedback is a conversation.

Suggested technology threaded comment or chat tool · Informed by Carless

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Technology as Feedback Source

Use automated tools for factual accuracy and procedural correctness; reserve your time for voice, argument and creativity. Match the feedback source to what is being assessed.

Suggested technology adaptive or AI-assisted feedback tool · Informed by Shute; Black & Wiliam

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Whole Class Feedback

Read the set and identify patterns: common strengths, recurring errors, one priority next step. Teach to the gap, not to each paper. Sustainable for teachers; precise for students.

Suggested technology shared display or document tool · Informed by Wiliam; Hattie

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Feedback & the Learner

Feedback Must Cause Thinking

Write "why might this be stronger with evidence?" not insert the evidence yourself. If feedback needs no effort from the learner, it is information, not feedback. Thinking is the point.

Suggested technology annotation tool with reply function · Informed by Wiliam

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Praise the Strategy, Not the Trait

Butler found task-involving feedback improves performance. Ego-involving feedback shifts attention from learning to self-image. Praise what the student did, not who the student is.

Suggested technology feedback phrasing guide or template · Informed by Butler; Kluger & DeNisi

Seven Principles of Good Practice

Audit your practice against Nicol and Macfarlane-Dick's seven principles. Do you clarify criteria? Enable self-assessment? Encourage dialogue? Close the gap? Redesign where you do not.

Suggested technology feedback design checklist tool · Informed by Nicol & Macfarlane-Dick

Closing the Gap

Feedback as Design, Not Event

Plan feedback into your scheme of work: who gives it, when, in what form, and when students act on it. Feedback designed into learning from the start works. Left to chance, it does not.

Suggested technology curriculum planning or LMS tool · Informed by Boud; Sadler; Carless

The thinking

Feedback is not what the teacher gives. It is what the learner does with it.

Hattie and Timperley’s work showed us that feedback can have a powerful effect on achievement, but it is not automatically useful. Some feedback helps, some does very little, and some can make things worse.

Sadler’s work found the important bit that is often missed. Feedback only works when learners understand what quality looks like, can compare their work against it, and know how to close the gap. Nicol and Macfarlane Dick took this further by placing feedback within self-regulation, helping pupils become better at judging and improving their own work.

Butler’s study is a useful warning too. When grades sit alongside comments, pupils often look at the grade and miss the guidance.

The thinking page for Feedback from the guide.

In practice

Technology can make feedback faster. That only matters if pupils use it.

Digital annotation, audio comments and shared documents can shorten the gap between work and response to almost nothing. That matters. Feedback given while the work is still fresh has a far better chance of shaping what pupils do next than feedback returned two weeks later.

Used well, the same tools also make whole-class feedback more manageable. You can spot common patterns, address them quickly, and avoid writing the same comment thirty times.

The trap is automated feedback that gives a score, a tick, or a badge and stops there. That may be useful information, but it is ultimately unhelpful. Feedback earns its keep when pupils have time to think, improve, redraft, correct, compare or try again.

The win is not faster feedback. The win is better work because pupils had time to use it.

The in practice page for Feedback from the guide.

Further reading and evidence

Where this thinking comes from

The wider evidence around this area, kept deliberately short. No single study validates all 24 strategies; these are the traditions the thinking comes from, and good places to read further. How this site uses evidence.

Use this for professional learning

A 30 minute activity for your team

Is the effort you spend marking coming back as learning?. A 30 minute activity for a department, phase or professional learning group, using this guide as it stands.

  1. Read the thinking section above together.
  2. Estimate, honestly, the hours your team spent on written feedback last fortnight, and what students did with it.
  3. Explore the strategies and pick two or three that shift effort from writing feedback to acting on it.
  4. Discuss the mechanism: why does feedback only work when it causes thinking?
  5. Consider context: subjects with extended writing, practical work, your marking policy as it stands.
  6. Ask whether technology genuinely helps here, audio comments perhaps, or whether it just moves the work.
  7. Choose one change to trial across one class set.
  8. Agree how you'll judge it: the quality of student responses to feedback, not the volume of feedback given.

The model behind this, and how to run it across a school or trust, is on the professional learning page.